If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7.- Your rights to end the contract).
14 day period to change your mind.
Consumer to pay costs of return.
Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, for example a painting or sculpture, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
· up to 30 days: if your goods are faulty, then you can get an immediate refund.
· up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
· up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 7.3.
If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
· if your digital content is faulty, you're entitled to a repair or a replacement.
· if the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back
· if you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation
See also clause 7.3.
If your product is services, the Consumer Rights Act 2015 says:
· you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
· if you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
· if you haven't agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
Loyalty Scheme Terms:
Our Loyalty Scheme is all about helping you get more out of your art purchases. When you register on wyecliffe.com, you will have the opportunity to register for a loyalty account. You will be awarded 8 point for each complete £1 (excluding delivery costs) that you spend in a single transaction and these points can be redeemed in the form of e-vouchers/e-codes for future art purchases that you make through the site.
How do I collect and redeem Points?
Points and/or vouchers cannot be redeemed in cash.
Points and/or vouchers are personal to the account holder and the account to which they have been allocated.
Points and/or vouchers cannot be transferred to any other person or account, nor can they be traded in any way.
Points and/or vouchers may be redeemed until the date stated unless the scheme is changed or cancelled.
Wyecliffe Galleries LLP reserves the right to extend, terminate or suspend the Wyecliffe Rewards program at any time, therefore making unused points, vouchers and discount codes void.
Entry to the Rewards scheme is deemed acceptance of these terms and conditions.
Please ring us if you wish to discuss any of the above on 01932 847 939